Requirements:
- National Senior Certificate (Grade 12)
- Preferred Currently studying towards a tertiary qualification
- Clear Credit and Criminal record
- Computer literate
- 1- 2 years’ experience in Inbound Insurance Claims (Local or International)
- Proven experience in the insurance space
- Proven track record of high performance
- Excellent command and use of English, both written and Verbal
- Attention to detail
- Strong analytical and numeric skills
Advantageous:
- RE 5
- FAIS
Duties Include:
- Assisting customer's with their insurance claims.
- Handling customer enquiries via email and telephonically.
- Proactively identify issues and problems before they arise.
- Assist with escalated calls and complaints in line with procedures.
- Providing world class customer service to international clients.
- Working with various parts of the business to resolve issues.
Remuneration
Basic Salary + Incentives
Working Hours
Monday to Sunday on a shift rotation
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