Job Title: Guest House Receptionist
Location: Phalaborwa
Description: We are currently seeking a friendly and efficient Receptionist to join our team at a local guest house in Phalaborwa. The ideal candidate will have experience in front desk operations and be proficient in using reservation systems, specifically NightsBridge.
Responsibilities:
Greet and assist guests in a warm and welcoming manner.
Handle guest check-ins and check-outs efficiently using NightsBridge.
Manage reservations, cancellations, and modifications in the booking system.
Provide accurate information about the guest house facilities, services, and local attractions.
Answer phone calls, respond to emails, and address guest inquiries promptly and professionally.
Process payments and maintain accurate records of transactions.
Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guest arrivals.
Maintain a tidy and organized front desk area.
Assist in resolving guest concerns or issues, escalating when necessary.
Keep up-to-date with promotions, packages, and special offers.
Requirements:
Previous experience as a receptionist in a hotel, guest house, or similar setting.
Proficient in using NightsBridge or a similar reservation system.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Customer-focused attitude with a passion for delivering exceptional service.
Ability to work flexible hours, including weekends and holidays.
If you are a detail-oriented individual with excellent communication skills and a knack for using reservation systems like NightsBridge, we invite you to apply for this position by submitting your resume and a cover letter highlighting your relevant experience.
Job Type: Full-time
Salary: R3,500.00 - R4,500.00 per month
Education:
- High School (matric) (Required)
Experience:
- Reception: 3 years (Required)
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