Reservationist
Exclusive 5* Lodge & Guest House - Dundee area
The position of Reservations / Front Office entails the overall running of reservations, along with some reception duties.
Experience is an advantage. Our reservation system is Semper, and we use Siteminder as well as online booking platforms.
The candidate will be responsible for reservations for our two lodges.
We are seeking a candidate who enjoys living in a remote area and has been residing in a country environment
Personality traits should include:
- Highly presentable
- Calm demeanor when under stress
- Hardworking
- Being able to prioritize
- Excellent telephone manner
Maintaining good communication between the Lodge and the general public, as well as other members in the hospitality trade e.g. agents and tour operators
Controlling every aspect of reservations – e-mail and telephone. Must be fluent and able to correspond in perfect English
Check-in and check-out of guests; there are other staff who do assist but the initial preparation is the responsibility of the reservationist
Maintain the income schedule, invoices and monies coming in from deposits on reservations
Hosting guests throughout their stay: this is a requirement for all staff who work here.
Everyone is responsible to make our guests feel as welcome and comfortable as possible.
Position available 1 December 2023
All staff get 7 days off a month. Long leave after one year.
This is a live-in position. We offer an en-suite serviced bedroom, all meals and laundry.
Salary from R 10 000 negotiable depending on experience
Job Types: Full-time, Permanent
Education:
- Diploma (Preferred)
Experience:
- Hotel Reservations: 3 years (Preferred)
- 5* Lodge: 3 years (Preferred)
- online booking platforms: 3 years (Preferred)
- Siteminder: 3 years (Preferred)
- Semper: 3 years (Preferred)
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