Rental and Accommodation Coordinator – Stellenbosch
The Central Events and Conferencing Office is a new unit created by Stellenbosch University. This unit sits outside the traditional University framework in a spinout company, Factory 209 (Pty) Ltd, which is 100% owned by SU.
This exciting new unit is looking for dynamic new talent to further grow the business in 2024 and beyond.
You would be the ideal candidate if you have the following qualifications, experience, and key competencies:
Qualification
Relevant hospitality qualification (Degree or Diploma)
Knowledge of hospitality industry best practice and regulations
Knowledge and Experience
Minimum 5 years in the accommodation industry or similar
Hospitality management experience
Experience in managing teams of staff up to 5
Crisis management experience
Facilities management experience
Basic financial acumen
Computer literate (Nightsbridge, XERO Accounting, Microsoft Office Suite, and MS Teams)
Key Competencies
Excellent customer communication and service
Strong leadership skills
Communication and interpersonal skills to collaborate effectively with cross-functional teams
Excellent problem-solving and conflict resolution abilities
Strong organizational and time management skills
Well organised
Works well in a high-pressure environment
Strong prioritisation and organisational skills
Ability to work independently, prioritize tasks and meet deadlines
Excellent conflict resolution skills
High standard of service and quality control
Strong networker and customer centric
Excellent phone etiquette
Duties and Responsibilities
Main Responsibilities
Overall strategic management of the accommodation division
Day to day operations management for flats
Marketing and coordination of group bookings
Coordination of Stay in students
Administration involved with all the above
Identify areas for improvement, plan and execute with all stakeholders
Create a positive service culture for all guests and stakeholders
Visiting groups:
Supply rates and quotations and invoices on enquiry to Visiting Groups
Manage all bookings and associated administration and documentation
Have a “Short Term Lease Agreement” signed between Visiting Groups representatives and the Client
Schedule use of facilities in association with relevant role players
Communicate and laisse with relevant Stellenbosch University stakeholders: Residence staff (i.e., Residence head/ Residence Services/ Centre for Student Communities) campus security and relevant Service providers
Manage and facilitate all additional Services required by Visiting Groups (cleaning, meals, linen, etc)
Manage and oversee the Visiting Groups Residence Door Monitors in collaboration with the appointed Head Door Monitor.
Receive and manage the Visiting Groups for the whole duration of their stay
Handle and manage all enquiries, disputes, damage and instances of unacceptable behaviour by Visiting Groups guests.
Negotiate prices of meals with appropriate vendors or suppliers for the season.
Assume all responsibility and management of linen, the linen store, stock levels, collection by laundry services, and packing back in store together with an appropriate stock control system that minimises shrinkage
Prepare rooms ready for guests as needed.
Stay in students:
Communication with students within an appropriate time frame for application, vetting of these on agreed on criteria
Confirmation of appropriate Res to be allocated to Stay in students
Communication with relevant SU stakeholders for criteria for applicants
Communicate and laisse with relevant Stellenbosch University stakeholders: Residence staff (i.e., Residence head/ Residence Services/ Centre for Student Communities) campus security and relevant Service providers
Reporting after each season, actual dates, and students in order for financial processes to be completed
Maintenance:
Regular check of flats condition and content
Manage the maintenance budget
Liaise with handymen and contracted service providers
Negotiate preferred rates with service providers per season
Job Type: Full-time
Salary: R20,000.00 - R22,000.00 per month
Ability to commute/relocate:
- Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma (Preferred)
Experience:
- accommodation management: 5 years (Preferred)
- hospitality industry: 5 years (Preferred)
$ads={1}